Dempsey, P.R. (2016). “Are you a
computer?” Opening exchanges in virtual reference shape the potential for
teaching. College & Research Libraries, 77(4), 455-468. DOI: 10.5860/crl.77.4.455
This article was thorough and well researched.
It also provided direction toward further research which included: whether
student assistants would bring strengths or weaknesses to live chat, how
librarians avoid or include teaching, and further investigation concerning the
percentage of libraries who restrict chat to brief questioning. This article
did a great job in addressing each question and further examining perspective
reasons for findings. This article was
quite interesting and somewhat informative, I think I would recommend it if it pertained
to someone’s research.
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